At The Smile Center of New Jersey, we are committed to providing exceptional dental care while ensuring the safety and well-being of our patients and staff. Our policies reflect this commitment and focus on the latest health standards and accommodating financial options.
Sickness, Flu, & COVID-19 Safety Measures
The Smile Center of New Jersey diligently follows the best practices recommended by the American Dental Association (ADA). We prioritize the health and safety of our patients and team, implementing the latest guidelines on hygiene, patient screening, and office procedures.
If you feel that you are sick, please call to reschedule as soon as possible to avoid cancellation fees.
Appointment Cancellation & Lateness
We value the time we've reserved for your appointment. If you are more than 15 minutes late, your appointment may be cancelled. If you need to reschedule, we kindly ask for 48 hours of advance notice to avoid a $50 charge. We understand that life is unpredictable, and exceptions can be made on an individual basis depending on the circumstances.
Financial Policy
Understanding and accommodating your financial needs is an important part of our service. Before treatment, we provide a detailed breakdown of all fees and inform you of all costs. We offer a variety of payment methods, including major credit cards (Visa, Discover, MasterCard, and AMEX) and a CareCredit plan for eligible patients. If special arrangements are needed, please speak with an office manager prior to receiving service.
Note: We will submit all insurance claims for you in an attempt to maximize your insurance benefits. However, you are personally responsible for your account and we encourage you to contact us if your policy has not been paid within 30 days.
Insurance Policy
Maximizing your insurance benefits is a key part of our commitment to you. Due to the wide variation in insurance policies, we can provide only an estimate of your coverage, not a guarantee. Your estimated share of the cost for treatment is required at the time of service. We bill insurance companies for our services and allow them a 45-day period for payment. After 60 days, the full balance becomes your responsibility. Our team is available to address any questions or concerns you may have about your insurance coverage.
Notice of Privacy Practices
The following notice describes how we may use and disclose your PHI for treatment, payment, healthcare operations, and for other purposes that are permitted or required by law. It also describes your rights to access and control your PHI. You may review our notice here.
Privacy Policy
The Smile Center of New Jersey is committed to protecting the privacy of our patients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including any media form, media channel, mobile website, or mobile application related or connected thereto. It also covers our communication practices, including SMS marketing.
1. Information Collection
a. Personal InformationWe collect personal information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about us or our products and services, or otherwise when you contact us. The personal information we collect may include your:
- Name
- Contact information (including email address and phone number)
- Demographic information (such as postcode, preferences, and interests)
- Health information relevant to your dental care
b. Usage and Device InformationWhen you visit our website, we may collect certain information automatically, including your IP address, browser type, device type, pages viewed, and for how long, among other information. We use this information to maintain the quality of our website and to analyze the use of our website.
2. Use of Your Information
We use your information to:
Provide our services to you, including managing your account or subscriptions.Improve our website and tailor it to your needs.Communicate with you, including via email or SMS, about products and services that may be of interest to you.Monitor and analyze trends, usage, and activities in connection with our services
3. Disclosure of Your Information
We may share your information with our service providers who assist us in meeting business operations needs, including hosting, billing, content providers, and service delivery. We may also share your information with our business partners, affiliates, and advertisers; as permitted or required by law.
4. SMS Marketing
a. Opt-In for SMS MarketingBy opting into SMS marketing, you agree to receive text message communications from us, which may include marketing messages about our services, such as appointment reminders, promotions, and updates. Message frequency varies.
b. How to Opt-OutYou may opt-out of receiving text messages from The Smile Center of New Jersey at any time by texting STOP to the number provided in our messages. After opting out, you will receive one final message confirming that you will no longer receive messages from us.
c. Charges and Carrier InformationMessage and data rates may apply for any messages sent to you from us and to us from you. Please contact your mobile telephone carrier for details.
5. Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. These security measures include SSL protocol, data encryption, secure servers, and access control procedures.
6. Policy Updates and Contact Information
We may update this policy from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. We encourage you to periodically review this Privacy Policy to stay informed of updates.